Order Cancellation
- Cancellation requests must be submitted in writing to contact@shivpipe.shop.
- Orders cancelled prior to production commencement will receive a full refund of advance payments.
- Once production has started, cancellations may be subject to recovery of material, labour, and handling costs incurred to date.
- Custom-fabricated or non-standard products cannot be cancelled after extrusion.
Returns
- Only products with manufacturing defects or transit damage reported within seven (7) days of delivery are eligible for return.
- Returned goods must be unused, in original condition, and accompanied by purchase documentation.
- Shiv Pipe will coordinate inspection and authorize pick-up or replacement as appropriate.
Refund Processing
- Approved refunds will be processed via the original payment method within ten (10) business days.
- For credit-based transactions, adjustments will be reflected against future invoices.
Logistics & Restocking
Transportation charges for returns are the responsibility of the customer unless the return is due to a verified manufacturing defect by Shiv Pipe. Restocking fees may apply for unopened standard inventory to cover inspection and warehousing costs.
Contact
Please contact Shiv Pipe customer support for assistance with cancellations, returns, or warranty claims:
Email: contact@shivpipe.shop
Phone: +91 9901884578
Address: KUNDAN SINGH PURA, NEEMRANA, NEEMRANA, Alwar, Rajasthan 301705