Lotus Services ("we", "our", "us", "Company") is committed to protecting the privacy and security of personal information collected from visitors, customers, business partners, and vendors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website shivpipe.shop, communicate with our team, or engage our services.
1. Information We Collect
1.1 Personal Information
- Contact Information: Name, company name, job title, business address, email address, phone number, and mobile number
- Business Information: Company registration details, GST number, PAN, business type, and industry sector
- Project Information: Technical specifications, site details, purchasing requirements, and project timelines
- Financial Information: Payment details, billing address, bank account information (for credit customers), and transaction history
- Communications: Records of email, phone calls, WhatsApp messages, and in-person interactions with our team
1.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referral sources
- Cookies & Tracking: Session data, preferences, and analytics information
2. How We Use Your Information
We use collected information for legitimate business purposes including:
- Order Fulfillment: Processing orders, delivering products, and managing logistics
- Customer Service: Responding to inquiries, providing technical support, and handling warranty claims
- Business Operations: Payment processing, credit evaluation, invoicing, and account management
- Marketing Communications: Sending promotional materials, product updates, and newsletters (with your consent)
- Quality Improvement: Analyzing customer feedback, improving products, and enhancing service quality
- Legal Compliance: Meeting regulatory requirements, maintaining business records, and protecting legal rights
- Website Enhancement: Understanding user behavior, optimizing website performance, and preventing fraud
3. Legal Basis for Processing (for Indian and International Customers)
We process personal data based on:
- Contract Performance: Necessary for executing sales contracts and providing services
- Consent: Where you have provided explicit consent for specific processing activities
- Legitimate Interests: For business operations, fraud prevention, and service improvement
- Legal Obligations: Compliance with Indian laws including GST, Income Tax, and Companies Act
4. Data Sharing and Disclosure
We may share personal information with:
4.1 Service Providers
- Logistics and transportation companies for product delivery
- Payment processors and banks for financial transactions
- IT service providers for hosting, email, and technical support
- Professional advisors including lawyers, accountants, and auditors
4.2 Business Partners
- Authorized dealers and distributors (with your consent)
- Joint venture partners for collaborative projects
4.3 Legal Requirements
- Government authorities, regulatory bodies, and law enforcement when legally required
- Tax authorities for GST and income tax compliance
- Courts and legal proceedings to protect our rights and interests
Data Protection: All third parties with access to personal data are bound by confidentiality agreements and data protection obligations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions and remember preferences
- Analyze website traffic and user behavior (via Google Analytics or similar tools)
- Personalize content and improve user experience
- Measure effectiveness of marketing campaigns
Cookie Management: You can control or disable cookies through your browser settings. However, disabling cookies may limit website functionality.
6. Data Security
Lotus Services implements comprehensive security measures including:
- Encrypted data transmission (SSL/TLS protocols)
- Secure servers with firewall protection
- Access controls and authentication systems
- Regular security audits and updates
- Employee training on data protection
- Physical security at our facilities
Security Disclaimer: While we employ industry-standard security measures, no electronic transmission or storage system is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information for:
- Active Customers: Duration of business relationship plus statutory retention periods
- Contractual Records: Minimum 7 years as per Indian Companies Act and tax laws
- Marketing Data: Until consent is withdrawn or contact becomes inactive
- Financial Records: As required by GST and Income Tax regulations
Data is securely destroyed or anonymized when no longer needed for legal or business purposes.
8. Your Rights and Choices
You have the right to:
- Access: Request copies of your personal data held by us
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of personal data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of data to another service provider
- Object: Object to certain processing activities
- Complaint: Lodge complaints with relevant data protection authorities
To Exercise Rights: Contact us at contact@shivpipe.shop or call +91 9901884578
9. Marketing Communications
We may send marketing communications via:
- Email newsletters and product updates
- SMS and WhatsApp messages (with prior consent)
- Postal mail for product catalogs
- Phone calls for business opportunities
Opt-Out: You can unsubscribe from marketing communications by clicking unsubscribe links in emails, replying "STOP" to SMS, or contacting us directly. Transactional communications (order confirmations, invoices, etc.) will continue as necessary.
10. Children's Privacy
Our services are designed for business-to-business transactions. We do not knowingly collect information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us for immediate deletion.
11. International Data Transfers
While we primarily operate within India, some service providers may process data outside India. In such cases, we ensure adequate safeguards are in place through:
- Standard contractual clauses
- Data protection agreements
- Compliance with applicable data protection laws
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our business practices
- New legal requirements
- Technological developments
- Customer feedback
Updates will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email or website notice.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Lotus Services
KUNDAN SINGH PURA, NEEMRANA, NEEMRANA
Alwar, Rajasthan - 301705
India
Email: contact@shivpipe.shop
Phone: +91 9901884578
Business Hours: Monday to Saturday, 9:30 AM - 6:30 PM (IST)
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Alwar, Rajasthan.